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Thursday, October 2, 2008

Email stuck at "Messages awaiting directory lookup" SMTP queue in Exchange Server 2003 or in Exchange 2000 Server

Description

Have you ever had an issue where all your mails get stuck at "Messages awaiting directory lookup" SMTP queue in Exchange? However this issue seems to be happening locally to certain storage group only. Other storage groups have no issue with email flow.
You have configured message journaling / archiving on the Exchange server.

Resolution

Make sure that the message archive location is a valid mailbox. If you had move the user account to another OU or container, please move it back again to the original location.
Restart the IIS Admin Service.

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