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Monday, July 24, 2023

Failed F5 Big-IQ connection to Azure MFA

Description

You have setup Azure MFA with NPS Extension in your Organization. You have make sure the firewall from and to your NPS server is configure properly. You have also make sure the internet connection from NPS Server to Azure MFA is working properly
Now, you want to test the the connection from your F5 Big-IQ to the NPS Server. However you got an error saying "Failed while connecting to radius server, server responded with: Access-Challenge". 
You also notice that there are No authentication challenge or prompt at Microsoft Authenticator Apps. 
From the event viewer you can see the following "NPS Extension for Azure MFA: CID xxxxx : Challenge requested in Authentication Ext for user Domain\UserName with state xxxxx".

Resolution

NPS extension version 1.2.2216.1 or later is prompted to sign in with a TOTP method instead of Approve/Deny. If the Client doesn't support it, take the following steps to return to the Approve/Deny behavior.
Go to NPS Server, open the Registry Editor.

  1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AzureMfa.
  2. Create the following String/Value pair:
    1. Name: OVERRIDE_NUMBER_MATCHING_WITH_OTP
    2. Value = FALSE
Restart the NPS Service.

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