To resolve it try the following:
1. Go to command prompt.
2. In the command prompt, please type IISReset. Wait for the process to stop and restart.
3. Once it has re-started, close the command prompt window and navigate to Program files/Exclaimer folder.
4. In this folder is a file called QAHelper. Run the QAHelper file.
5. Click on uninstall.
6. Once that is done click on install.
Note: IISReset usually do the trick, no need to run the QAHelper.
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